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Job Title : IT Support Apprentice
Location : London, London, SW8 1SY
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00044
Brief Description : Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Apprentice.


Qualifications Required : To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.

Job Role
The company require a proactive IT support apprentice with the aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
This role will initially be involved in the logging and provision of 1st, 2nd and 3rd line IT support (depending on skillset), telephone and field support to internal and external customers and to ensure that targets and SLAs are met.
You will be required to assist in projects or other technical services when needed, to provide research and analysis for new services when requested, to provide recommendations, to build/install PCs and configure other hardware/software, to liaise with third party suppliers and to set up email and user accounts.

As an IT support apprentice, you main roles and responsibilities will include:
• Learn how to provide technical support to marketing channels and activities.
• Assist in customer projects and support activities as skills allow.
• Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
• Learn how to handle telephone support calls as well as incoming Helpdesk emails.
• Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
• Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
• Update company systems.
Positions Available : 1
Working Week : Monday to Friday, 8.30am - 5.30pm (37.5 hours per week)
Salary : £157.50 Per Week
Application Deadline Date : 25/10/2019
Possible Start Date : 04/11/2019
Personal Qualities : The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and build a career in the IT sector. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : You will be willing to work hard and eager to learn.
You will have excellent time keeping.
You will be honest & reliable.
You will have a good telephone manner and a positive outlook.
You will be willing to work hard and eager to learn.
An interest in IT is mandatory!
Future Prospects : Upon successful completion of your apprenticeship you will achieve Microsoft accredited certifications this is a fantastic starting point in your IT career, for the right candidate future career progression within the company is almost certainly an option.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
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