IT Helpdesk Support Apprentice
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Location: Wolverhampton, WV10 9TJ
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00089
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Application Deadline Date: 22/03/2019
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Start Date: 01/04/2019
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Positions Available: 1
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Working Week: Monday - Friday 9.00am - 5.30pm - 37.5Hrs per week
Brief Description
Do you have a passion for technology? Ready to take your hobby to the next level?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company based in Wolverhampton.
Qualifications Required
The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and build a career in the IT sector. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. ??You must have at least a C grade for Maths & English at GCSE
???????? A GCSE, BTEC or A/S Level in Business Admin or Business Studies would be beneficial
???????? Experience within a customer service, administration or sales role is preferred but not essential
Personal Qualities
? You will be highly organised.
? excellent communication skills and a brilliant telephone manner.
? You will be willing to work hard and eager to learn.
? Flexibility
? Adaptability
? Good interpersonal skills
Skills Required
? Organisational skills
? Communication skills
? IT skills
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Future Prospects
You will be working towards completing your level 3 qualification in IT. After completion of the programme, you will be given the opportunity to be taken on full time in a permanent role as and IT helpdesk engineer.
Vacancy Detail
We are looking to recruit a IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a IT Helpdesk Apprentice your main roles and responsibilities will include:
? Become a valued part of the IT Support team.
? Learn how to handle telephone support calls as well as incoming Helpdesk emails.
? Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
? Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
? Update company systems.
? Providing 1st line support
? Remote support for customers
? Managing the VOIP system
? Managing remote access/permitting access
? Rebooting servers
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.