IT Tech Support Apprentice
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Location: Sutton Coldfield, B76 9EE
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00090
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Application Deadline Date: 22/04/2019
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Start Date: 01/05/2019
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Positions Available: 1
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Working Week: Mon-Fri, 8.30am-5.30pm, 37.5 hrs (Flexible working hours)
Brief Description
Do you have a passion for technology? Ready to take your hobby to the next level?
Intequal,in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company based in Sutton Coldfield
Qualifications Required
The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and build a career in the IT sector. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. ??You must have at least a C grade for Maths & English at GCSE
???????? A GCSE, BTEC or A/S Level in Business Admin or Business Studies would be beneficial
???????? Experience within a customer service, administration or sales role is preferred but not essential
Personal Qualities
? You will be highly organised.
? Someone with an aptitude for IT
? Helpful
? Works with initiative
? Keen interest in IT
? excellent communication skills and a brilliant telephone manner.
? You will be willing to work hard and eager to learn.
? Flexibility
? Adaptability
Skills Required
? Good interpersonal skills
? Ability to multitask
? Organisational skills
? Communication skills
? IT skills
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Future Prospects
You will be working towards completing your level 3 IT apprenticeship. On completion you will be given the opportunity to work full time, as an IT Technical Support Engineer.
Vacancy Detail
We are looking to recruit a IT Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a IT Helpdesk Apprentice your main roles and responsibilities will include:
? Become a valued part of the IT Support team.
? Maintain the Technical inboxes/phones
? Replacing Motorola?s due to damage incurred at the depot not being able to connect to 3G, broken screens or keypads. Keeping the depot equipment up and running.
? Setting up email accounts on staff phones/depot PC?s
? Assist in customer projects and support activities as skills allow.
? Password resets on PC/SSYS/Emails
? Monitoring SIM usage
? Windows updates via WSUS (Windows Server update services)
? Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
? Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
? Update company systems.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.