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Job Title : IT Support Analyst Apprentice
Location : Thatcham, Berkshire, RG19 4LW
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00162
Brief Description : A rapidly growing IT support and IT solutions company are actively seeking to expand the helpdesk team with a new IT Support Analyst Apprentice.


Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : The successful applicant will join the existing team supporting our client’s customer base within IT support, managed IT solutions and Cloud services.
Reporting to the Service Delivery Manager the IT Support Analyst Apprentice will be responsible for both inbound and outbound technical activities, supporting the company’s products and services supplied to customers.
The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue.
As our client is a Managed Service Provider covering a number of customers, there are a high number of products supported which will give the successful candidate an excellent opportunity to develop their knowledge in a varied range of both software and hardware.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Our client is an IT support & IT solutions company operating from Newbury in Berkshire. They deliver IT support, managed IT solutions and Cloud services.
Positions Available : 1
Working Week : Monday to Friday, 8.30am - 5.30pm
Salary : £150.00 Per Week
Application Deadline Date : 24/01/2020
Possible Start Date : 03/02/2020
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be literate, numerate, articulate and have good attention to detail.
• You will be highly organised, have excellent communication skills, have fantastic timekeeping skills and a brilliant telephone manner.
• You will be confident speaking to all levels of seniority.
• You will be a fast learner who is willing to work hard.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• You will possess the ambition to work in the IT sector.
Future Prospects : Our client always seeks to develop roles in house before recruiting from external sources, therefore the successful candidate will be able to progress their career provided they are of the right calibre.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Thatcham, RG19
Working Hours = Monday to Friday, 8.30am – 5.30pm
Wage = £150 per week
We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.
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