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Job Title : Helpdesk Apprentice
Location : Sheffield, South Yorkshire, S6 2 FH
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00203
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?


Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Working our industry standard ticketing and monitoring system
• Remotely supporting workstations
• Spotting the need for, suggesting and undertaking projects
• Adhering to SLAs
• Building and maintaining relationships with clients
• Taking ownership of client issues and following through a solution to the end
• Prioritising support requests and allocating resources to fulfil those requests.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Our client is a provider of IT support services, supplying help with hosting & cloud, network & server guard, cyber essentials and GDPR. Their mission is to provide trusted, affordable and innovative technology solutions, their vision is to be the leading outsourced IT provider in the sector and their values are dedication to their staff, clients and partners; passion for their work and improvement of their customers’ businesses; trust that they are consistently open, honest, ethical and genuine; give nothing less than exceptional products/services and support; and to earn the respect, admiration and envy of their peers.
Positions Available : 1
Working Week : 40 hours
Salary : £160.00 Per Week
Application Deadline Date : 23/08/2019
Possible Start Date : 02/09/2019
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent communication skills, a brilliant telephone manner and fantastic customer care.
• You will be willing to work hard and eager to learn.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills
• You will be a self-motivated solution finder with the ability to keep accurate records and the ability to think logically
• You will have good attention to detail.
Future Prospects : Upon successful completion of the apprenticeship, you will gain Microsoft accredited qualifications.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - S6, Sheffield
Working Hours are Monday to Friday, 8.30am – 5.30pm
Wage = £160 per week
We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.
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