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Job Title : Apprentice IT Technician
Location : Blandford Forum, Dorset, DT11 8PT
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00205
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?


Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an Apprentice IT Technician. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

This is an excellent opportunity for an IT Technician Apprentice to join a managed service provider who is forward-thinking and recognised as an award-winning "great place to work". The apprentice programme will give both external & internal training and support to really kickstart your IT career. The role will encompass supporting both business and home clients, and will include remote helpdesk support, onsite support and workshop based tasks and will provide exposure to supporting a variety of businesses.
Fantastic career progression is available for the right person.

Job Role
We are looking to recruit an Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Answering support calls from the customer base and applying 1st line fixes where possible
• Liaising with 2nd and 3rd line engineers to solve more complex problems
• Checking daily back-ups
• Carrying out hardware maintenance for customers’ equipment
• Carrying out hardware builds for new installations
• Assisting network engineers with onsite maintenance
• Assisting with onsite installations of new equipment.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Since 2003, our client has been a provider of IT services and business solutions to a client base of domestic and small businesses within Dorset and Somerset, whether these have a dozen or hundreds of machines. Their services include Cloud & Hosting, IT Support, Telephony & VoIP, backups and security packages. They are well known for supplying an excellent customer service experience and demonstrating the ability for continual improvements, and over 85% of their new business comes from referrals. They aim to exceed client expectations at every opportunity, constantly work on ways to improve their company and their services and focus on building long term relationships internally as a team, and with their clients.
They are a friendly, fun and vibrant office and in 2016, they won the BVM Award for Best Place to Work. They carry out six-monthly progress reviews and frequently attend social events as a team.
Positions Available : 1
Working Week : 40 hours
Salary : £175.00 Per Week
Application Deadline Date : 24/01/2020
Possible Start Date : 03/02/2020
Personal Qualities : The company require a bright, enthusiastic, hardworking and reliable individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent communication skills (both written and spoken) and a brilliant telephone manner.
• You will possess a natural ability to troubleshoot & problem solve.
• You will be willing to work hard and eager to learn.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• You will possess the desire to succeed and be successful in all that you do.
• You will have a keen interest in IT and new technological advancements.
Future Prospects : There are several routes available for the right person upon successful completion of the apprenticeship and these could include through the helpdesk, onsite, or in a more hardware-based role.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Iwerne Stepleton, DT11
Working Hours are Monday to Friday, 8.30am – 5.30pm
Wage = £175 per week
Things to consider : • Due to the rural location, own transport would be beneficial.
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