Job Title : IT Support Apprentice
Location : Finchampstead, Berkshire, RG40 4LW
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00222
Brief Description : Do you have a passion for technology? Ready to take your hobby to the next level?
Intequal, in partnership with the Microsoft Apprenticeship Programme, offering exciting new opportunities to embark on a career as an IT Support apprentice.
Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
• The company requires candidates to have a full UK driving licence and own car.
Vacancy Detail : The company are looking for a driven and self-motivated individual who is eager to learn new IT skills and develop themselves in a friendly, customer focused IT support team.
The ideal candidate will be someone who is not afraid of a challenge and possesses good troubleshooting skills. The role will be a mixture of working on our helpdesk as an initial point of contact for our support clients, plus learning workshop based IT skills and also visiting client sites to assist with troubleshooting or IT projects.
As an IT Helpdesk Apprentice your main roles and responsibilities will include:
• Answering phone & logging tickets
• Attempting to solve problems individually and as a team
• Escalating tickets to 2nd/3rd line when required
• Speaking with customers to update them on their situation
• Helping & assisting other technicians on tickets and projects as required
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable.
Positions Available : 1
Working Week : Monday to Friday, 9am - 5.30pm (40 hours a week)
Salary : £200.00 Per Week
Application Deadline Date : 23/08/2019
Possible Start Date : 02/09/2019
Personal Qualities : • You will be highly organised.
• You will be willing to work hard and eager to learn.
• Ability to multitask
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • Organisational skills
• Communication skills
• IT skills
• Interpersonal skills for communication, to interact with staff and customers by Email, Phone, online Chat and Face to Face once trained.
• An interest in new technology using both Apps and Web based systems and a practical ability to use such technologies.
Future Prospects : Opportunities to advance within the helpdesk team upon completion of apprenticeship and future progression within the company as our expansion continues.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Finchampstead, RG40
Working Hours are Monday to Friday, 9am - 5.30pm (40 hours a week)
Wage = £200 per week
We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.
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