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Job Title : IT Helpdesk Apprentice
Location : Poole, Dorset, BH17 0RU
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00223
Brief Description : Do you have a passion for technology? Ready to take your hobby to the next level?
Intequal, in partnership with the Microsoft Apprenticeship Programme, offering exciting new opportunities to embark on a career as an IT helpdesk apprentice.


Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : We are currently seeking an energetic, highly motivated, detail-oriented, IT Support apprentice to provide a wide range of IT and software related support. The job roles are diverse and will give you the opportunity to develop your Skills in IT.

As an IT Helpdesk Apprentice your main roles and responsibilities will include:
• Helping customers and working our industry standard ticketing and monitoring system
• Remotely supporting workstations
• Spotting the need for, suggesting and undertaking projects
• Adhering to SLA's
• Building and maintaining relationships with clients
• Taking ownership of client issues and following through a solution to the end
• Prioritising support requests and allocating resources to fulfil those requests
Positions Available : 1
Working Week : Monday to Friday, 8.30am - 5.30pm
Salary : £175.00 Per Week
Application Deadline Date : 22/11/2019
Possible Start Date : 02/12/2019
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.

You will be highly organised.
You will be willing to work hard and eager to learn.
Ability to multitask
Skills Required : • Organisational skills
• Communication skills
• IT skills
• Interpersonal skills for communication, to interact with staff and customers by Email, Phone, online Chat and Face to Face once trained.
• An interest in new technology using both Apps and Web based systems and a practical ability to use such technologies.
Future Prospects : To move in to a full-time support engineer role
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Poole, BH17
Wage = £175 per week
Hours are Monday to Friday, 8.30am - 5.30pm

We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.
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