Job Title : IT Helpdesk Apprentice
Location : Thatcham, Berkshire, RG19 4LW
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00240
Brief Description : Do you have a passion for technology? Ready to take your hobby to the next level?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company based in Reading.
Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Do you have a passion for technology? Ready to take your hobby to the next level?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company based in Reading. This is a great opportunity to earn while you learn and gain on the job experience to kick start your career in IT.
We are looking to recruit a IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
This is an office-based role and involves 1st and 2nd line telephone and remote support to a large and varied client base and includes hardware builds for client equipment.
As a IT Helpdesk Apprentice your main roles and responsibilities will include:
• Become a valued part of the IT Support team.
• Learn how to provide technical support to marketing channels and activities.
• Assist in customer projects and support activities as skills allow.
• Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
• Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
• Learn how to handle telephone support calls as well as incoming Helpdesk emails.
• Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
• Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
• Update company systems.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.
About the Company
The company provides day to day IT support and project based IT consultancy to organisations which do not have their own support staff or who require assistance for their existing team.
They are also a supplier of the latest hardware and software, ensuring they meet all their clients’ IT needs.
Positions Available : 1
Working Week : Monday to Friday, 8.30am - 5pm (37.5 hrs)
Salary : £175.00 Per Week
Application Deadline Date : 24/01/2020
Possible Start Date : 03/02/2020
Personal Qualities : The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and build a career in the IT sector. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • Ability to multitask
• Organisational skills
• Communication skills
• IT skills
• You will be highly organised.
• excellent communication skills and a brilliant telephone manner.
• You will be willing to work hard and eager to learn.
• Good interpersonal skills
Future Prospects : Upon successful completion of your apprenticeship you will achieve Microsoft accredited certifications this is a fantastic starting point in your IT career, for the right candidate future career progression within the company is almost certainly an option.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Thatcham, RG19
Working Hours are Monday to Friday, 8.30am - 5pm
Weekly Wage = £175
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