Job Title : Helpdesk Support Apprentice
Location : St Leonards on Sea, East Sussex, TN38 0TA
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00258
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?
Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You will be educated to A Level or BTEC standard within IT or Computing.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit an IT Helpdesk Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Answering, actioning and monitoring centralised IT Service Desk phone calls
• Carrying out initial incident diagnostics, resolving with a first line fix where possible or escalating to other areas of the IT Department to resolve if necessary
• Using your skills to support customers via telephone, remote access tools and on occasion, on site
• Updating all records in a timely manner, with associated information pertaining to the full life cycle of the support call
• Liaising with second line support personnel, as required.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
About the Company
Since 1992, our client has operated across Sussex, Kent, Brighton and London and provided IT support services over different areas including adapting to the modern workplace, business intelligence services, modern business infrastructure, telecoms & communications, IT security and supporting modern business.
Positions Available : 2
Working Week : 40 hours
Salary : £156.00 Per Week
Application Deadline Date : 20/09/2019
Possible Start Date : 30/09/2019
Personal Qualities : The company require a bright, enthusiastic, responsible and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent communication skills (both written & spoken) and a brilliant telephone manner.
• You will be willing to work hard, eager to learn and have a desire to succeed.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• You will have a clear and obvious interest in technology.
Future Prospects : The right person will have the opportunity to move into a full-time, permanent technical role.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - St. Leonards on Sea, TN38
Wage = £150 per week
40 hours per week, worked Monday - Friday.
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