1st Line Technical Support
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Location: Oldbury, B68 8DP
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00260
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Application Deadline Date: 04/08/2019
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Start Date: 06/08/2019
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Positions Available: 1
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Working Week: Monday to Friday 37.5 Hours Per Week.
Brief Description
Do you have a passion for technology?
Are you ready to take your hobby to the next level?
Qualifications Required
The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and build a career in the IT sector. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. ??You must have at least a C grade for Maths & English at GCSE
???????? A GCSE, BTEC or A/S Level in Business Admin or Business Studies would be beneficial
???????? Experience within a customer service, administration or sales role is preferred but not essential
Skills Required
The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and build a career in the IT sector. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. ??You must have at least a C grade for Maths & English at GCSE
???????? A GCSE, BTEC or A/S Level in Business Admin or Business Studies would be beneficial
???????? Experience within a customer service, administration or sales role is preferred but not essential
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Future Prospects
Opportunity to secure a permanent position working with the company.
Vacancy Detail
Our client is based in the West Midlands, starting off a small business talking to local companies, the business has now blossomed into a very successful leasing business and are now working with brands such as Microsoft & Apple. Providing services such as, finding the ITs best solutions for their customers, whether they need help with leasing equipment or finding new equipment at a low cost.
The business was officially born in 2014 when two small businesses decided to merge their expertise, but its experience dates to 2004 when it was providing IT support to local businesses in the West Midlands and are now looking for a new member to join their support team working as a 1st line support apprentice.
Job Role
We are looking to recruit an IT Helpdesk/Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
? Becoming a valued part of the IT Support team.
? Learning how to provide technical support.
? Assisting in customer projects and support activities as skills allow.
? Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
? Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
? Learning how to handle telephone support calls as well as incoming helpdesk emails.
? Managing the helpdesk system, ensuring all calls are handled within appropriate timescales.
? Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
? Updating company systems.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.