IT Helpdesk Apprentice
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Location: Bournemouth, BH2 6EZ
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00265
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Application Deadline Date: 21/07/2019
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Start Date: 01/08/2019
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Positions Available: 1
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Working Week: 40 hours
Brief Description
Do you have a passion for technology? Are you ready to take your hobby to the next level?
Qualifications Required
? To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
The company require a bright, enthusiastic, honest, hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality and be social, will be able to work as part of a team and provide excellent customer service.
Skills Required
? You will be highly organised, have excellent communication skills and a brilliant telephone manner.
? You will be willing to work hard and eager to learn & improve.
? You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
? You will have good troubleshooting & problem-solving skills and a logical thought process.
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Future Prospects
Opportunities to advance within the helpdesk support team upon completion of the apprenticeship and future progression within the company as our expansion continues.
Vacancy Detail
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
Job Role
We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
1) Answering the phone and logging tickets
2) Attempting to solve problems individually and as a team
3) Escalating tickets to 2nd/3rd line support when required
4) Speaking with customers to update them on their situation
5) Assisting other technicians on tickets and projects as required.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
About the Company
Our client is a managed IT specialist for businesses, educational establishments and charities. They supply IT security, support and solutions. Services include consultancy, adhoc and timebank support, IT strategy, reporting and a dedicated service delivery manager to oversee it all.
Other Information
Location - BH2, Bournemouth
Working Hours are Monday to Friday, 8.30am - 5.30pm
Wage = ?175 per week