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Job Title : IT Technician Apprentice
Location : Grimsby, Lincolnshire, DN31 3DW
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00286
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?


Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
• A full driving licence is beneficial but if not yet obtained, you should aspire to have achieved this by the time the apprenticeship is completed.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Performing 1st line support for the business’ customers
• Being the first voice for inbound support calls
• Ensuring that all support tickets are resolved (this will require the apprentice to work with senior engineers to ensure 2nd and 3rd line tickets are resolved in line with customer service level agreements)
• Running daily back-ups
• Carrying out some hardware installation for new builds where required.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Established in 2012, our client specialises in providing high quality, cost-effective IT Support to SMEs within Lincolnshire. Whether it’s a one-off IT support issue or the customer requires ongoing computer maintenance, they can help. Their fully managed IT support service even helps prevent problems before they occur, saving time and money. The advanced remote IT support technology used enables them to potentially resolve computer problems within minutes, or they can provide face to face help and advice from one of their fully qualified IT technical specialists. Utilising our employer’s services is like having your own dedicated IT support department ready to help at any time, but without the usual associated high costs – they can support IT no matter how large or small the business.
Positions Available : 1
Working Week : 40 hours
Salary : £175.00 Per Week
Application Deadline Date : 25/10/2019
Possible Start Date : 04/11/2019
Personal Qualities : The company require an outgoing, bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be polite, highly organised, have excellent communication skills (both written & spoken) and a brilliant telephone manner.
• You will be willing to work hard and eager to learn with a can-do attitude.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• You will have a clear and obvious interest in technology.
Future Prospects : To move into a full-time position upon successful completion of the apprenticeship. The company have a record of employing apprentices once they have successfully their apprenticeship, dependant upon their performance during the programme.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Grimsby, DN31
Working Hours: Monday to Friday, 8.30am – 5.30pm
Wage = £175 per week
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