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Job Title : Helpdesk Apprentice
Location : Ringwood, Dorset, BH24 3SB
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00289
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?


Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Becoming a valued part of the IT Support team.
• Assisting in customer projects and supporting activities as skills allow.
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
• Learning how to handle telephone support calls as well as incoming helpdesk emails.
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales.
• Working on resolving the first line support issues where capable and working with more experienced staff to help resolve more complex issues.
• Updating company systems.
• Providing customer care.
• Performing basic service desk functions.
• Resolving issues with both software and IT equipment.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Established in 1996, the company has the expertise and the commitment to meet the future challenges facing primary care. Their solutions represent excellent value for money while their team members are skilled, driven and passionate about technology. Their success in providing flexible and timely services are based on an unrivalled knowledge of the primary care IT space, a technically progressive ethos and their understanding and passion for new technologies.
Positions Available : 1
Working Week : 40 hours
Salary : £156.00 Per Week
Application Deadline Date : 20/09/2019
Possible Start Date : 30/09/2019
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent communication skills and a brilliant telephone manner.
• You will be willing to work hard and eager to learn.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
Future Prospects : This company has a successful history of developing apprentices, and currently have 11 employees who are ‘ex-apprentices’ in a variety of roles. For technical, this would include moving into 2nd line technical roles, project management or field roles.
They see this as an investment in the future of the business, and this is very much based on the desire to employ the apprentice in a full-time role once the programme is completed.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Ringwood, BH24
Hours: 40 hours per week, worked Monday to Friday
Wage = £156 per week
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