Job Title : IT Helpdesk Engineer Apprentice
Location : Woking, Surrey, GU21 6QX
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00309
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?
Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Engineer Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit an IT Helpdesk Engineer Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Taking calls from customers and performing 1st line fixes where possible
• Liaising with senior engineers to ensure higher level fixes are completed within agreed client SLAs
• Running daily back-ups
• Where possible, attending off-site visits with senior engineers
• Ensuring all aspects of the apprenticeship criteria are completed.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
About the Company
Since 1998, our client has designed, implemented and managed IT systems, enabling organisations that rely on IT to grow and flourish.
Their jargon-free, honest and helpful approach means that they are trusted to deliver the best and most cost-effective solutions to IT issues, and they have many clients who have been with them since the start, adding to their great reputation.
Positions Available : 1
Working Week : 40 hours
Salary : £200.00 Per Week
Application Deadline Date : 21/02/2020
Possible Start Date : 02/03/2020
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be a team player and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent timekeeping and communication skills (both written & spoken) and a brilliant telephone manner.
• You will be willing to work hard, eager to learn and determined to get the job done.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• A strong interest in technology is mandatory!
Future Prospects : There will be the opportunity for the right person to progress into a senior engineer position after the apprenticeship.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Woking, GU21
Working Hours: 9am - 5.30pm, Monday to Friday (half an hour lunch break daily)
Wage = £200 per week
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