IT Support Analyst Apprentice

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Analyst Apprentice. This is a great opportunity to earn while you learn and gain sector-wide qualifications to kickstart your career in IT.

We are looking to recruit an IT Support Analyst Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
? Strive to deliver 100% uptime for hosted and internal IT services
? Provide 1st and 2nd line support for company employees across the group
? Provide deskside support where required to assist end users
? Overall responsibility for the progression of IT tickets allocated to the individual
? Assist with implementation of systems to develop and improve business processes using IT
? Assist with regular communication with staff to advise them of IT business changes and other key IT information
? Assist with the management of all IT assets including security of those systems
? Ensure regular patching of all systems, both within Azure and locally, are completed
? Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience
? Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats
? Undertake training and attend events where appropriate to further technical knowledge to assist in supporting users
? Assist with the IT Business Continuity and Disaster Recovery plans alongside the IT Manager
? Produce reporting required for management
? Assist with WEEE disposal of IT assets and WEEE declaration submissions where required
? Maintain the IT risk register alongside the IT manager and associated remediation plans
? Assist with management of support renewals
? Assist in the management and support of firewall and network infrastructures
? Management and support of company mobile phones
? Assist in the management and support of VOIP phone systems
? Delivering consistently against deadlines
? Assist with Office 365 management and support
? Assist with automation solutions for desktop and server environments
? Assist with Microsoft Azure server provisioning and support for internal and external customers
? Assist with Active Directory administration and support knowledge.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Our client has been working with construction buyers and suppliers for 20 years. They work closely with partners and have a deep understanding of buyers? needs. They pride themselves on opening up opportunities for members to access a wide range of procurement contracts and projects ? and for buyers to access a validated pool of high-quality suppliers.
Compliance is at the heart of what they do. Whether it?s getting to grips with new standards and requirements or updating systems to enable buyers to search on a wider range of criteria, their longstanding experts keep ahead of changing regulation ? and so does their platform. In using the platform, buyers can expect to simplify and speed up their search, validation and purchasing decision processes considerably, improving resource and cost efficiency.