IT Support Apprentice

Do you have a passion for technology? Are you ready to take your hobby to the next level?

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
? Working as part of a team to provide technical support for customers? existing hardware and/or software installations and resolving issues as soon as reasonably possible using the resources available to you
? Answering customer phone calls, logging support tickets and working on them through to resolution
? Assisting to build and configure new hardware including Cisco Routers and Wireless, HP Switches, Servers, PC?s and Laptops
? Installing, configuring and supporting desktop Operating Systems (Windows 7 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications
? Responding to alerts from our monitoring system to provide proactive maintenance, resulting in less outages and downtime for customers.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

Our client provides top notch IT services and support to Hampshire and the surrounding area, and have done since 2011. They?ve worked with some fantastic customers who have helped them grow the business into one of the region?s best solutions and service providers. What this means for customers is that they get an excellent standard of service in every aspect of working with the business. Installations, project management and day-to-day support are all run by the team of highly skilled and friendly staff who are trained and certified to support a business? IT systems. A dedicated team of staff deal with the day to day operations of cloud solutions, ensuring the very best experience for clients, and one they are proud to boast about. They are very closely partnered with the likes of Microsoft, Hewlett Packard, Citrix, VMWare and Cisco to ensure the best service possible when supplying and supporting companies.

Upon successful completion of the apprenticeship programme, there may be the opportunity for the right person to move into a full-time support role, working through 2nd and 3rd line support in time.