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Job Title : Helpdesk Apprentice
Location : Princes Risborough, Buckinghamshire, HP27 0AX
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00375
Brief Description : Intequal, in partnership with the Microsoft Apprenticeship Programme, are recruiting for an energetic individual to join a fantastic company as a Helpdesk Apprentice.


Qualifications Required : To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math’s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : We are looking to recruit a Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Supporting the other members of your team
• Adhering to the core helpdesk processes, within your team
• Providing first line technical support via telephone, email and remote access control
• In line with Service Management Principles, providing a high level of customer service for all support queries
• Taking ownership of customer problems and being proactive when dealing with customers’ issues
• Logging and updating all calls on the call logging system
• Escalating more complex calls to an appropriate IT Support member
• Liaising with external support partners, such as vendors like Microsoft, Dell and Aerohive, where necessary for any problems which cannot be resolved in-house
• Assisting other people within the organisation with the preparation of documentation such as a scope of work.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Founded over a decade ago, our client has built a solid reputation in Education, Charity and Commercial sectors for delivering tailored IT Solutions. They have also developed a sound reputation for planning, building and integrating BYOD (Bring Your Own Device) solutions at a number of large and small schools. Their success is founded on a simple principle that each customer and each solution need to be investigated, quoted, planned and delivered based on its own success criteria, as the same solution does not necessarily meet the requirements of all customers.
Upon successful completion of the apprenticeship, progression to a 2nd line support role with the opportunity to do onsite support and installation work will be available for the right person.
Positions Available : 1
Working Week : 9am - 5.30pm
Salary : £180.00 Per Week
Application Deadline Date : 24/04/2020
Possible Start Date : 04/05/2020
Personal Qualities : The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • Good communication skills (both spoken and written)
• Team player
• Logical thinker
• Customer service focus
• Self-motivated, with good time management skills
• Maintaining a high level of professionalism with the customer, other team members and third parties.
Future Prospects : Upon successful completion of the apprenticeship, progression to a 2nd line support role with the opportunity to do onsite support and installation work will be available for the right person.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Other Information : Location: Princes Risborough, HP27
Working Hours: Monday to Friday, 9am – 5.30pm (30 minute daily lunch break)
Wage: £180 per week
Things to consider : Some sites visits may be required.
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