IT Helpdesk Apprentice
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Location: Plymouth, PL6 7FB
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00400
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Application Deadline Date: 31/07/2020
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Start Date: 10/08/2020
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Positions Available: 1
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Working Week: 40 hours per week
Brief Description
Do you have a passion for technology? Are you ready to take your hobby to the next level?
Qualifications Required
To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
The company require a bright, honest, reliable, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required
? You will be highly organised, have excellent verbal & written communication skills and a brilliant telephone manner.
? You will be reliable, willing to work hard and eager to learn.
? You will be flexible, adaptable, possess the ability to multitask, have good interpersonal skills and be a team player.
? A natural love of technology and interest in IT is mandatory.
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Future Prospects
There will be the possibility of progressing into a Senior Engineer role for the right person.
Vacancy Detail
Job Specification
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
Job Role
We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include: - Taking support calls from clients
- Raising support tickets and progressing these to fix
- Managing Office 365 requests
- Performing first-line fixes where possible
- Liaising with senior engineers.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
About the Company
Our client offers IT support and Cloud services, IT solutions, protection & security and Office 365 with professional advice on equipment required to meet business objectives, on-site personnel training, use of their resources to help fulfil business needs and the ongoing monitoring of hardware & software performance.
Other Information
Location = Plymouth, PL6
Working Hours = Monday to Friday, 9am-5pm (40 hours per week, 30 min. daily lunch break)
Wage = ?175 per week
We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.