First line support apprentice

  • Location: Grimsby, DN31 3DW
  • Type: Apprenticeship
  • Salary:
  • Sector: Information and Communication Technology (ICT)
  • Ref: VAC-00413
  • Application Deadline Date: 24/08/2020
  • Start Date: 31/08/2020
  • Positions Available: 1
  • Working Week: Monday - Friday - 8.30 - 5.00pm - 40 Hrs per week

Brief Description

Do you have a passion for technology? Are you ready to take your hobby to the next level?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company.

Qualifications Required

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math?s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT

? You will be highly organised.
? You will be willing to work hard and eager to learn.
? Adaptability
? Ability to multitask
? Organisational skills
? Communication skills
? IT skills

Personal Qualities

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
? Tenacious
? Can-do proactive nature
? Highly organised
? Great problem-solving skills
? Highly inquisitive
? Calm under pressure
? Efficient with time
? Loyal
? Ability to show empathy

Skills Required

To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math?s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

Training to be Provided

You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.

Future Prospects

After successful completion of your apprenticeship, you will be given the opportunity to work in the company full time in the IT support role.

Vacancy Detail

We are looking to recruit an First line support apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Infrastructure Technician Apprentice your main roles and responsibilities will include:
? Point of contact for all incoming support tickets
? Log and manage all reactive service calls onto the service management system
? Passing assessed tickets through to appropriate 2nd level support
? Establish and maintain high levels of process documentation relevant to the role
? Meet personal and team productivity and quality targets in line with Service Centre targets
? Taking receipt of system generated email and phone call tickets into the Service Centre
? Complete all aspects of apprenticeship programme.
? Becoming a valued part of the IT Support team.
? Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
? Learning how to handle telephone support calls as well as incoming helpdesk emails.
? Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

This apprenticeship has expired