IT Support Apprentice
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Location: Stoke on Trent,, ST3 5XA
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Type: Apprenticeship
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Salary:
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00466
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Application Deadline Date: 30/10/2020
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Start Date: 02/11/2020
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Positions Available: 1
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Working Week: Monday - Friday 9.00am - 5.00pm 37.5 hours per week.
Brief Description
Join an award-winning family run business based in Stoke on Trent for recognition for their business activities and being on the cutting edge of software development.
Qualifications Required
To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math?s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT
Skills Required
? You will be willing to work hard and eager to learn.
? You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills
? Experience within a customer service, administration or sales role is preferred but not essential
? You will be highly organised.
? You will be willing to work hard and eager to learn.
? Adaptability
? Ability to multitask
? Organisational skills
? Communication skills
? IT skills
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Future Prospects
Opportunity for the learner to secure a permanent position with the company once the apprenticeship is complete.
Vacancy Detail
IT Apprentice
The business has over 10 year?s experience providing services such as business transformation through technology, software development and Telecommunications.
The business is now looking to recruit two apprentices to join their valued IT team as an infrastructure technician.
Company Benefits
? You will be entitled to a NUS Card ? which means discounts at local high street stores, restaurants, travel & many more!
? All of our training is done remotely & online so no need to spend out expensive travelling costs traveling to college one day a week.
? You will gain a recognised qualification as a Level 3 Infrastructure technician with on the job training.
? You will get support from our team of tutors that will be with you every step of the way to help reach your career goals.
As an IT Apprentice your main role/ responsibilities will include:
? Answering the phone and providing excellent customer service and care in a professional and effective manner.
? Providing remote support, advice and guidance to the customer
? Fault diagnosis and diagnosis of security issues
? Working with hardware
? Software installation
? Application support in bespoke software
? PC builds, reconfiguration and re-builds including:
- Account set-up & Identifying and fixing issues