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Job Title : Retail IT Support Apprentice
Location : Petersfield, Hampshire, GU33 7JH
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00495
Brief Description : Do you want to work within technical support, helping customers with a range of devices and expanding on your skills, experience and knowledge with support from a fun, friendly team?


Qualifications Required : To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Retail IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit a Retail IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Receiving direct support calls, face to face and remote customers from a varied customer base in a busy retail environment
• Carrying out accurate fault logging/diagnosis
• Carrying out PC/Mac/Tablet/Mobile Hardware configuration, builds, diagnostics and repairs
• Installing Computer/Mac software and operating systems
• Onsite hardware installations of new kit
• TCP/IP networking.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Established in 2002, our client provides computer and telecom solutions to businesses in Hampshire, Surrey and West Sussex. They invest heavily in both their technology and people to ensure that their customers receive excellent 24/7 solutions with outstanding customer service. Their services include cloud & hosted solutions, network and cabling, new hardware and repairs to existing equipment, backup & security and telecoms & broadband.
Positions Available : 1
Working Week : 8.30am - 5pm, Monday to Friday
Salary : £ 166.00 (Weekly)
Application Deadline Date : 29/01/2021
Possible Start Date : 08/02/2021
Personal Qualities : The company require a bright, enthusiastic, honest, reliable and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised with excellent timekeeping, will have excellent communication skills and a brilliant telephone manner.
• You will be willing to work hard with a can-do attitude and will be eager to learn.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• You will possess a keen interest in IT and technology in general.
Future Prospects : There will be the opportunity for the right person to progress into a full-time engineer position upon successful completion of the apprenticeship.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Rake, GU33
Working Hours: Monday to Friday, 8.30am – 5pm (40 hours per week, half an hour daily lunch break )
Wage = £166 per week
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