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Job Title : IT Support Apprenticeship
Location : Redditch, B97 6HA
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00500
Brief Description : Our client are a growing IT business with over 20 year’s experience providing CAD/CAM software solutions. With the business expanding they are looking to recruit two new Tech Support Apprentices to join their team.

 

Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : As an IT Apprentice your main responsibilities will include:
• Learning how to provide software support
• Learning the software services and products
• Learning how to handle telephone support calls as well as incoming helpdesk emails
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
• Updating company systems

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

Benefits working as an IT Apprentice with Intequal.
• You will be entitled to a NUS Card – which means discounts at local high street stores, restaurants, travel & many more!
• All of our training is done remotely & online so no need to spend out expensive travelling costs traveling to college one day a week.
• You will gain a recognised qualification as a Level 3 Infrastructure technician with on the job training.
• You will get support from our team of tutors that will be with you every step of the way to help reach your career goals.
Positions Available : 1
Working Week : Monday to Friday 9am - 5pm
Salary : Apprenticeship Minimum Wage
Application Deadline Date : 22/10/2021
Possible Start Date : 25/10/2021
Personal Qualities : The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be willing to work hard and eager to learn
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills
• Experience within a customer service, administration or sales role is preferred but not essential
• You will be highly organised
• Organisational skills
• Communication skills
• IT skills
Future Prospects : Opportunity for the learner to secure a permanent position with the company after the apprenticeship is complete.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
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