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Job Title : IT Support Apprentice
Location : Stoke on Trent,, ST3 5XA
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00517
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?

 

Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About The Company

Our client are an award winning company based in Stoke on Trent. They have received local recognition as well as national recognition for their business activities, being on the cutting edge of software development and for a set of motivated individuals that work together to provide exceptional customer service for their clients.
They are a family run business providing services in telecommunications, IT and software with a vision: To offer bespoke, smart and efficient technology solutions for businesses and organisations.
You will join their friendly IT team, where you will be taking part in a fantastic opportunity to gain a level 3 qualification at the end of the apprenticeship.

Job Role

We are looking to recruit three IT Apprentices who are hardworking, organised individuals with flexibility and a willingness to learn.

Your main role/responsibilities will include:

Role One - Service Desk
• Providing first line support to IT businesses and quick service restaurants
• Answering the phone and providing excellent customer service and care in a professional and effective manner
• Providing remote support, advice and guidance to the customer
• Fault diagnosis and diagnosis of security issues
• Working with hardware
• Software installation
• Providing EPOS support

Role Two - SME 1ST Line Support
• Providing 1st line support to SME businesses
• Answering the phone and providing excellent customer service and care in a professional and effective manner
• Providing remote support, advice and guidance to the customer
• Fault diagnosis and diagnosis of security issues
• Working with hardware
• Software installation
• Providing Office 365 Support
• PC builds, reconfiguration and re-builds including:
o Account set-up
o Identifying and fixing issues
• Application support in bespoke software
Role Three – Telephony Support
• Providing support to businesses of all sizes with regards to:
o Telephone systems
o VOIP systems
o Internet/ Broadband/ WIFI Connectivity issues
o Network faults

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
Positions Available : 1
Working Week : Monday to Friday 9.00am- 5.00pm
Salary : Apprenticeship Minimum Wage
Application Deadline Date : 22/10/2021
Possible Start Date : 25/10/2021
Personal Qualities : The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • Be a strong communicator, both internally and externally
• Develop own effectiveness and professionalism
• A driver’s license would be beneficial due to their location
• Someone who is the “go to” for friends & family for any IT issues
• Have a genuine passion for IT and software AND have great customer service!
• Be organised and responsive, using initiative and motivation to deal with enquiries
• Be reliable and enthusiastic and have good timekeeping
Future Prospects : Opportunity for the learner to secure a permanent position with the company, when the apprenticeship is complete.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
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