IT Support Apprentice
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Location: Worcestershire, WR9 0PT
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Type: Apprenticeship
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Salary: £158.00 per week
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00534
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Application Deadline Date: 26/02/2021
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Start Date: 01/03/2021
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Positions Available: 2
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Working Week: Monday to Friday 8.30am - 5.30pm
Brief Description
Are you passionate about becoming the next IT expert?
Qualifications Required
To be considered for this role, you must hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
A driver's licence is required, due to the location.
Personal Qualities
The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required
? Be a strong communicator, both internally and externally
? Develop own effectiveness and professionalism
? Someone who is the ?go to? for friends & family for any IT issues
? Have a genuine passion for IT and software
? Be organised and responsive, using initiative and motivation to deal with enquiries
? Be enthusiastic and reliable, with good timekeeping
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Future Prospects
Opportunity for the learner to secure a permanent position at the end of the apprenticeship programme as a qualified IT technician.
Vacancy Detail
Whilst working as an apprentice for Intequal?
-You will get support from our team of tutors that will be with you every step of the way to help reach your career goals
-All of our training is done remotely & online so no need to spend out expensive travelling costs traveling to college one day a week
-A NUS Card ? which means discounts at local high street stores, restaurants, travel & many more!
-You will gain a recognised qualification as a Level 3 Infrastructure Technician with on the job training
As an Infrastructure Technician Apprentice your main responsibilities will include:
-Becoming a valued part of the IT Support team
-Learning how to provide technical support
-Assisting in customer projects and support activities as skills allow
-Gaining on the job experience and being able to utilise the skills you have gained over the duration of your apprenticeship
-Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
-Learning how to handle telephone support calls as well as incoming helpdesk emails
-Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
-Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
-Updating company systems