Job Title : IT Support Apprentice
Location : Worcestershire, B60 3DN
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00534
Brief Description : Are you passionate about becoming the next IT expert?
Qualifications Required : To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math’s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT
Vacancy Detail : Whilst working as an apprentice for Intequal…
-You will get support from our team of tutors that will be with you every step of the way to help reach your career goals
-All of our training is done remotely & online so no need to spend out expensive travelling costs traveling to college one day a week
-A NUS Card – which means discounts at local high street stores, restaurants, travel & many more!
-You will gain a recognised qualification as a Level 3 Infrastructure Technician with on the job training
As a Infrastructure Technician Apprentice your main role/ responsibilities will include:
-Becoming a valued part of the IT Support team
-Learning how to provide technical support
-Assisting in customer projects and support activities as skills allow
-Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
-Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
-Learning how to handle telephone support calls as well as incoming helpdesk emails
-Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
-Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
-Updating company systems
Positions Available : 2
Working Week : Monday to Friday 8.30am - 5.30pm
Salary : £ 158.00 (Weekly)
Application Deadline Date : 26/02/2021
Possible Start Date : 01/03/2021
Personal Qualities : The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • Be strong communicators, both internally and externally
• Develop own effectiveness and professionalism
• A driver’s license is required.
• Someone who is the “go to” for friends & family for any IT issues
• Have a genuine passion for IT and software!
• Be organised and responsive, using initiative and motivation to deal with enquiries
• Be reliable and enthusiastic Have good timekeeping
Future Prospects : Opportunity for the learner to secure a permanent position at the end of the apprenticeship programme as a qualified IT technician.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
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