IT Support Apprentice
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Location: Barrow-in -Furness, LA13 9BB
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00541
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Application Deadline Date: 26/02/2021
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Start Date: 01/03/2021
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Positions Available: 2
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Working Week: Monday - Friday - 8.00am - 4.00pm
Brief Description
Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Support Apprentice
Qualifications Required
To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
You must not hold an existing qualification at the same or higher level in a similar subject (i.e. a Degree).
Personal Qualities
? Excellent written and verbal communication.
? Self-motivated.
? Be an innovative, highly organised and collaborative.
? Able to manage time.
? Able to work on own initiative and within a team environment.
Skills Required
? You will have excellent communication skills and a brilliant telephone manner.
? You will have a good telephone manner and a positive outlook
? You will be polite and professional.
? You will be willing to work hard, eager to learn and you will be a team player.
? An interest in IT is mandatory!
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Future Prospects
A Full time permanent when the apprenticeship is completed
Vacancy Detail
The company require a proactive IT service desk apprentice with an aptitude for communication and problem solving.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.
As an IT Service Desk Apprentice your main roles and responsibilities will include:
? Provide first- and second-line support to staff and students within the Trust.
? Ensure that client equipment, peripheral devices and classroom AV is operational and available for Teaching and Learning each day.
? Monitor the Helpdesk systems in place to ensure there is a prompt responses to users? requests for support.
? Ensure that software and hardware is maintained and is in good working order, including undertaking repairs/modifications/upgrades within own capabilities.
? Support Academy staff in using software and devices effectively.
? Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues.
About the company
The Trust is a multi-academy trust based in Barrow in Furness, Cumbria, serving the Furness community. Currently comprised of four academies, one secondary and three primary, the Trust aims to develop best practice in each school across the whole Trust, by collaborating and working together to give the best of everything to every child in their schools.
Other Information
Working Hours -
Monday - Thursday - 8.00am - 4.00pm
Friday - 8.00am - 3.30pm
37 Hrs a week - 30 Mins unpaid lunch break