IT Support Apprenticeship
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Location: Burton Upon Trent, DE13 0AT
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00550
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Application Deadline Date: 09/07/2021
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Start Date: 12/07/2021
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Positions Available: 1
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Working Week: Monday-Friday 9am-5pm
Brief Description
Would you like to kickstart your career in IT?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience.
Qualifications Required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
? Develop own effectiveness and professionalism
? Be computer literate to a good standard
? Have a genuine passion for IT AND have great customer service!
? Be organised and responsive, using initiative and motivation to deal with enquiries
? Be reliable and enthusiastic
? Have good timekeeping
Skills Required
? You will be highly organised
? You will be willing to work hard and eager to learn
? Adaptable
? Able to multitask
? Organisational skills
? Communication skills
? IT skills
Training to be Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
Future Prospects
A full time permanent position is available on completion of the apprenticeship
Vacancy Detail
About the Company
Our client has established its place as a respected IT support provider for both home and business users in the Burton on Trent area and beyond and have gained a strong reputation for customer satisfaction.
Their services include Business IT Support, IT Solutions, Cloud Solutions and IT Consultancy, creating solutions for all computer related problems for both home & business users? needs. Above all, their priority is customer satisfaction, ensuring customers are happy with their service and customer experience each and every time.
Job Role
We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
? Answering the phone and providing excellent customer service and care in a professional and effective manner
? Providing remote support, advice and guidance to the customer
? Fault diagnosis and diagnosis of security issues
? Working with hardware
? Software installation
? PC builds, reconfiguration and re-builds including:
? Account set-up
? Identifying and fixing issues
? Application support in bespoke software
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.