First Line Support Apprentice

  • Location: Grimsby, DN31 3DW
  • Type: Apprenticeship
  • Salary: £175.00 per week
  • Sector: Information and Communication Technology (ICT)
  • Ref: VAC-00593
  • Application Deadline Date: 24/09/2021
  • Start Date: 04/10/2021
  • Positions Available: 1
  • Working Week: Monday to Friday, 8.30am - 5pm (30 mins. daily lunch break)

Brief Description

Do you have a passion for technology? Are you ready to take your hobby to the next level?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company.

Qualifications Required

To be considered for this role, you ideally would hold a C/4 grade in both GCSE Math?s & English, and in three or four other subjects. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

Personal Qualities

The company is seeking a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a vibrant, dynamic team, providing excellent customer service to a wide range of clients. The ability to work under your own initiative is highly desirable.

Skills Required

- Great communication skills
- A 'can do', proactive approach
- Logical problem-solving skills
- A thirst for knowledge
- Ability to be calm under pressure
- Passionate about customer satisfaction.

Training to be Provided

CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Future Prospects

The company has an excellent track record of retaining its apprentices and furthering their careers.

Vacancy Detail

We are looking to recruit a First Line Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a First Line Support Apprentice your main roles and responsibilities will include:
? First point of contact for all incoming support tickets
? Assess and log service calls using the service management system
? Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues
? Assigning assessed tickets through to appropriate second or third level support where necessary
? Establishing and maintaining high levels of process documentation relevant to the role
? Meeting personal/team productivity and quality targets in line with agreements
? Completing all aspects of the apprenticeship programme
? Becoming a valued part of the IT Support team.
? Assisting the existing staff to deliver IT support services to valued clients.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
The company specialises in providing high quality, cost effective IT support to SMEs across Lincolnshire. They cover many disciplines including Transportation, Logistics, Manufacturing, Property Development & Letting and Training, as well as Professional and Service industries. They are an established supplier with a good reputation which is driving significant growth, and this is the reason for expanding their pool of highly trained and qualified technicians. Their fully managed IT support service is proactive in its design and utilises advanced remote IT support technologies, as well as providing face to face support and advice from their IT technical specialists.

This apprenticeship has expired