IT Support Apprentice

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

You will be responsible for IT administration, logging calls on the helpdesk system and providing 1st line desktop and mobile phone/tablet support. You will work towards a Level 3 Infrastructure Technician apprenticeship standard.
The Company provide Samsung B2B & consumer repair & quality control.

Your Day-to-day duties will include:
? To provide technical support, answering support queries either onsite or via phone or email
? To research and provide mobile phone/tablet support
? To maintain a high degree of customer service for all support queries
? Take ownership of user problems and be proactive when dealing with user issues
? To log all calls on the call logging system and maintain full documentation
? Respond to enquiries from clients and help them resolve any hardware or software problems
? Maintain a log of any software or hardware problems detected
? Support users in the use of Computer equipment by providing necessary training and advice
? To allocate more complex service issues to the relevant IT Support member
? Contribute to a safe working environment and raise health and safety concerns in a timely manner
? Must be flexible with overtime when required
? Work in other departments of TMT First in line with Customer and Business needs
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

The company are an authorised Samsung Repair Centre. Over the past 10 years they have worked with major international brands to support their businesses. Their core services are built around three pillars which are Quality Control, Repair Services and Configuration & Customisation. Whether manufacturer, distributor or retailer they can help add value to businesses.

Established in 2006 he etch company specialised in software customisation for mobile phones. The boom in smartphones fuelled this market and TMT First grew rapidly working with the likes of Samsung, Nokia, Three, Virgin, EE and Carphone Warehouse. Moving into repairs, returns management and outsourced fulfilment, TMT First became well known within the mobile industry as the company to turn to for high volume, short notice, high quality and high-tech service solutions. As we head into our fifteenth year, TMT First is firmly established as a key supplier to the market, with a suite of products and services which are second to none

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.