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Job Title : IT Apprentice
Location : Redditch, B98 9EX
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00620
Brief Description : Do you have a passion for technology? Would you like a career in IT Support?


Qualifications Required : To be considered for this role, you must hold a C/4 grade in both GCSE Maths and English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client, formed in 2006, provide remote and on-site IT support to their business customers. They aim to make IT hassle free by sorting out all their customers IT related problems, with trusted advice from friendly professionals. They pride themselves on their personal and accessible approach.
Their services include hardware, software, networking and systems security, plus telephone systems and CCTV installations.

Job Role

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:
• Shadowing Tech Support
1) Providing 1st line technical support to customers
2) Infrastructure set up and maintenance
3) Server management
4) Password creation and management
5) Remoting to employers systems
6) Managing email problems
7) Setting up office 365
8) Migrating data and emails
9) Explaining things to non-technical customers
10) Backups
11) Setting up hardware / fixing hardware
• Desktop support for windows applications
• Desktop support for customer applications
• Setting up servers and maintaining
• Set up of desktop computers and maintaining
• Installing network cabling
• Setting up 3CX phones and extensions
• Setting up and maintaining various printers
• Supporting MS 365 and exchange for the customer
• Installing and administering wi-fi
• Installing and maintaining door access systems

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
Positions Available : 1
Working Week : Monday-Friday
Salary : Apprenticeship Minimum Wage
Application Deadline Date : 04/06/2021
Possible Start Date : 07/06/2021
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • Have good communication skills
• Have a passion for IT
• Be eager to learn
• Be a team player
Future Prospects : We aim to have an apprentice who would like to grow with the company and progress in their career.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
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