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Job Title : Service Desk Apprentice
Location : Watford, Herts, WD18 8YB
Position Type : Apprenticeship
Apprenticeship : Infrastructure technician Level 3
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00622
Brief Description : Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a Service Desk Apprentice.


Qualifications Required : To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

You must not hold an existing qualification at a higher level in a similar subject (i.e. a Degree).
Vacancy Detail : The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

As an IT Service Desk Apprentice your main roles and responsibilities will include:
• 1st Line Support
• Logging calls for customers
• Hardware Builds and Upgrades
• Hardware and Software Troubleshooting
• Active Directory administration (creating accounts, email addresses etc.)

About the Company
Our employer is one of the fastest growing independent IT value-added resellers. Their aim is to deliver exceptional service to customers in both corporate and public sector organisations. The company advise their customers on IT strategy, implement the most appropriate technology and provide services that support their clients every step of the journey towards enhancing the users’ IT experience and performance.
Positions Available : 1
Working Week : Monday to Friday, 8.30am - 5.30pm
Salary : £ 175.00 (Weekly)
Application Deadline Date : 25/06/2021
Possible Start Date : 05/07/2021
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. Have a friendly personality, able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, can-do attitude from someone who isn’t afraid to ask questions.
Skills Required : You will have excellent communication skills and a brilliant telephone manner.
You will have a good telephone manner and a positive outlook
You will be polite and professional.
You will be willing to work hard, eager to learn and you will be a team player.
An interest in IT is mandatory!
Mac experience would be desirable.
Future Prospects : For the right person, there is the opportunity to move into a higher position within the support team. This will include continuing to learn and develop.
Training to be Provided : You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.
Other Information : Location - Watford, WD18
Wage = £175 per week
Working Hours: Monday to Friday, 8.30am - 5.30pm

Please note that your commute may be taken into consideration, in line with our safeguarding practices.
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