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Job Title : Software Support Technician Apprentice
Location : Winchester, SO23 7ER
Position Type : Apprenticeship
Apprenticeship : Software Development Technician (Level 3)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00666
Brief Description : We are looking to recruit a Software Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.


Qualifications Required : To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Software Support Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

The role involves working as part of a small office based team supporting Primary and Secondary Schools with the Library Management System that we have developed.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
Logging support calls.
Providing advice and solutions to customers over the phone.
Troubleshooting, resolving and responding to support tickets.
Testing new releases of the system.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

About the Company
Our client is a family company, based in Winchester, Hampshire. The company was founded in 2009 and over the past 10 years the original team of two has grown to more than 30 in 2020. They create beautiful tools for schools, helping staff and students to achieve more. They have developed a very popular piece of library software called Librarian for use in schools.
Positions Available : 1
Working Week : Monday to Friday
Salary : £ 198.75 (Weekly)
Application Deadline Date : 26/11/2021
Possible Start Date : 06/12/2021
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • A desire to impress colleagues and customers
• Using initiative to deliver impressive results
• Eagerness to learn and develop tech skills
• Flexibility, team spirit, adaptability and the ability to multitask
• Excellent communication skills
• Friendly, confident, smart and personable
• Enthusiastic, tenacious and hard working
• Impressive organisation skills
• An organised approach to workload
• A pro-active 'can do' attitude
• A desire to grow the business
• Excellent attention to detail
• Superb IT skills and a base knowledge of hardware & software.
Future Prospects : Upon successful completion of the apprenticeship programme, you will achieve industry-recognised qualifications, giving you a fantastic start to your career in IT!
Training to be Provided : CORE MODULES

Computer Programming 101
Delve deep into modern programming in its various forms.
Explore desktop, web and mobile app development along with concepts such as machine learning and AI.

Gain a practical understanding of databases including design, queries, administration and maintenance.

Development Methodologies & Testing
Explore the major development methodologies such as agile and waterfall and testing techniques to understand how to develop quality software as a team.

Business Context
Understand the business context in relation to software development
Other Information : Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.
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