Job Title : IT Helpdesk Support Apprentice
Location : Reigate, Surrey, RH2 7LL
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00721
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?
Qualifications Required : To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you shouldn't hold a higher level qualification (i.e. a Degree) in a similar subject.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit an IT Helpdesk Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Helpdesk Support Apprentice your main roles and responsibilities will include:
• Managing all incidents and customer requests from receipt to resolution & closure
• Ensuring service level agreements are met
• Helping resolve incidents escalated from the 1st line support team
• Keeping accurate records of all site information using IT service management tools
• Promptly completing any admin paperwork/documentation.
About the Company
Based in Reigate and operating since 1977, our client has a long-standing reputation as a store that delivers ICT innovation and support with a personal touch. They work with people in a business to business, retail and education capacity and it is their mission to ensure that they offer the best possible range of ICT products and services alongside in-depth consultation and advice, that ensures specific ICT requirements are achieved. They employ a team of talented and passionate technology experts with a wealth of pan-industry knowledge to enable them to tailor solutions and services that think outside the box, and ultimately go that one step further in meeting precise needs. Whether help is needed with supporting a home IT network, finding the right product, setting up a smart home, or fixing a laptop or mobile device, the team will have the expertise to give the best support.
Positions Available : 1
Working Week : Monday to Friday, 8.30am - 5.15pm
Salary : £ 200.00 (Weekly)
Application Deadline Date : 26/11/2021
Possible Start Date : 06/12/2021
Personal Qualities : The company require a bright, enthusiastic, ambitious and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team, be self-motivated and able provide excellent customer service.
Skills Required : • You will be highly organised, have excellent communication skills and a brilliant telephone manner.
• You will be willing to work hard and eager to learn.
• You will be flexible, adaptable, possess the abilities to multitask and think outside the box and have good interpersonal skills.
• An interest in all things technology is a must have!
Future Prospects : There is the chance to progress to a more senior job which would involve visiting client sites.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Location - Reigate, RH2
Working Hours - Monday to Friday, 8.30am – 5.15pm (45 minute daily lunch break)
Wage = £200 per week
Please note that your commute may be taken into consideration in line with our safeguarding practices.
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