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Job Title : IT Support Technician Apprentice
Location : Newtown, Hampshire, PO17 6LJ
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00731
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?


Qualifications Required : To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Support Technician Apprentice your main roles and responsibilities will include:
• Providing technical support to customers over the phone and via email
• Establishing, diagnosing and escalating technical issues
• Keeping the ticketing system up to date
• Keeping clients informed of their ticket progress
• Assisting with projects where necessary
• Helping other members of staff and any sub-contractors (where applicable) to resolve IT related problems
• Applying appropriate policies/procedures at all times
• Completing all aspects of the apprenticeship programme.

About the Company
Our client provides IT support, IT services, and telecoms to small businesses in Portsmouth & Southampton in Hampshire, and across the South of England. They offer a complete suite of IT support, IT services and telecoms service solutions for small and medium-sized businesses, including IT support, broadband, home working support, business phones, and websites. They know how important IT is to a business and will work hard as a trusted IT and telecom service provider to find the best solutions for clients. Their IT support and solutions give companies the assurance that business technology will be robust, reliable, and cost-effective. With 25 years of experience in the IT industry, their highly skilled engineers provide a complete suite of IT solutions that include everything a business may need from an IT and telecom provider. Since their founder and director first started supplying local computer shops with computer components in 1996, the company has evolved into a full-service IT, media, and telecoms company, providing IT support and solutions for small and medium-sized businesses (SMEs). Many of these small businesses have grown with them since then, and they are very happy to continue to support them to this day. They are customer-focused and ready to respond immediately to any issue no matter how small or complex, as they understand how much businesses rely on their IT and telecoms. For those highly specialised and complex issues, they work with an extended team of specialist consultants to get the job done. Their focus is to look after customers in a professional and friendly way – No matter how trivial or complex an issue is, it’s never too much trouble.
Positions Available : 1
Working Week : Monday to Friday
Salary : £ 200.00 (Weekly)
Application Deadline Date : 26/11/2021
Possible Start Date : 06/12/2021
Personal Qualities : The company require a bright, personable, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • You will be highly organized with excellent communication skills
• You will be willing to work hard and eager to learn
• You will be adaptable with the ability to multitask
• You will be motivated & driven with a brilliant work ethic
• You will have a genuine passion to succeed within a career in IT
• You will have superb IT skills and a base knowledge of hardware & software.
Future Prospects : The majority of their staff are previous apprentices who have completed their programmes and secured full-time, permanent roles within the organisation.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Location: Newtown, PO17
Working Hours: Monday to Friday, 8.30am – 5pm (40 hours per week)
Wage: £200 per week

Car sharing from Cosham, Waterlooville, Southampton and Petersfield is a possibility for applicants who don’t drive, as there is limited public transport to/from the employer’s office.
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