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Job Title : IT Helpdesk Apprentice
Location : Southampton, Hampshire, SO40 9LA
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00732
Brief Description : We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. You will be working as part of a team to triage technical support requests.


Qualifications Required : To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

As an IT Helpdesk Apprentice your main roles and responsibilities will include:
• Providing first line support and interacting with customers using the professional services automation tool Connectwise, phone support and onsite support.
• Using a suite of tools to work through and diagnose IT issues.
• Ensuring the business provides the most efficient and prompt service to customers.
• Following best industry practices around cyber security, identifying any areas of improvement for clients and working with the team on how to implement these.
• Keeping Connectwise up to date with time entries/internal notes on all work completed.
• Keeping customers updated through the journey of the request with regular communication.

About the Company
Our client is an IT managed service provider who have been supporting businesses with technology since 2005. Over the past 15 years, they have built and implemented systems that have helped their customers’ businesses grow. Starting out providing IT Systems, Support, and Connectivity solutions to businesses, they have built on that foundation to incorporate Cloud & Cyber Security services, providing a single point of contact for all information technology requirements. Their customers trust them to take control of their IT and Telecoms infrastructure so they can get on with running their business. They work as a trusted business partner rather than just an external solutions provider, providing IT expertise for companies too small to have their own.
Positions Available : 1
Working Week : Monday to Friday, 9am - 5.15pm
Salary : £ 175.00 (Weekly)
Application Deadline Date : 26/11/2021
Possible Start Date : 06/12/2021
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • You will be highly organized with excellent communication skills
• You will be willing to work hard and eager to learn
• You will be adaptable with the ability to multitask
• You will have superb IT skills and a base knowledge of hardware & software.
Future Prospects : Upon successful completion of the apprenticeship programme, you will achieve industry recognised qualifications and invaluable work experience, giving you a fantastic kickstart to your career in the IT sector!
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.
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