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Job Title : IT Service Desk Apprentice
Location : Pocklington, North Yorkshire, YO42 1NS
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00734
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?


Qualifications Required : To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Service Desk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit an IT Service Desk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. In this role you will spend your time working in the Service Desk team and the Internal Infrastructure Projects team. This is an exciting opportunity to learn across two disciplines within a well-established, award winning company.

As an IT Service Desk Apprentice your main roles and responsibilities will include:
• Providing first line support.
• Taking customer support calls and raising support tickets.
• Liaising with senior engineers to ensure support requirements are fulfilled.
• Carrying out hardware builds for new rollouts.
• Participating in internal project responsibilities.

About the Company
With over 30 years’ experience, our client’s expert understanding of software licensing and transformational infrastructure solutions, coupled with the insight and innovation of their delivery consultants, means that they are perfectly placed to advise you on every aspect of your IT strategy from concept, design and deployment through to software licence management, cost optimisation and compliance. They believe that the integrity of the company and its people are critical and have been certified by Best Companies for their commitment to their employees, with a 3-star accreditation rating. They were described as a well led and well managed organisation demonstrating ‘world class’ levels of employee engagement, despite the current unprecedented circumstances.
Positions Available : 1
Working Week : Monday to Friday, between 8am - 6pm
Salary : £ 198.75 (Weekly)
Application Deadline Date : 26/11/2021
Possible Start Date : 06/12/2021
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • You will be highly organized with excellent communication skills.
• You will be willing to work hard and eager to learn.
• You will be adaptable, with the ability to multitask.
• You will have superb IT skills and a base knowledge of hardware & software.
Future Prospects : Upon successful completion of this apprenticeship programme you will achieve industry recognised qualifications and invaluable experience, giving you a fantastic start to your career within the IT sector!
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.
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