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Job Title : IT Helpdesk Apprentice
Location : Plymouth, Devon, PL6 7FB
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00742
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?


Qualifications Required : To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

Please note that you must not hold an existing qualification at the same or higher level in a similar subject (e.g. a degree).
Vacancy Detail : Job Specification
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Helpdesk Apprentice your main roles and responsibilities will include:
- Taking support calls from clients
- Raising support tickets and progressing these to fix
- Managing Office 365 requests
- Performing first-line fixes where possible
- Liaising with senior engineers.

About the Company
Our client offers IT support and Cloud services, IT solutions, protection & security and Office 365 with professional advice on equipment required to meet business objectives, on-site personnel training, use of their resources to help fulfil business needs and the ongoing monitoring of hardware & software performance.
Positions Available : 1
Working Week : 40 hours per week
Salary : £ 175.00 (Weekly)
Application Deadline Date : 26/11/2021
Possible Start Date : 06/12/2021
Personal Qualities : The company require a bright, honest, reliable, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent verbal & written communication skills and a brilliant telephone manner.
• You will be reliable, willing to work hard and eager to learn.
• You will be flexible, adaptable, possess the ability to multitask, have good interpersonal skills and be a team player.
• A natural love of technology and interest in IT is mandatory.
Future Prospects : There will be the possibility of progressing into a Senior Engineer role for the right person.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Location = Plymouth, PL6
Working Hours = 40 hours per week, worked Monday to Friday (30 min. daily lunch break)
Wage = £175 per week
We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.
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