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Job Title : IT Technician Apprentice
Location : Portsmouth, PO2 8FA
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00750
Brief Description : Do you have a passion for technology? Are you ready to take your hobby to the next level?


Qualifications Required : • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Technician Apprentice your main roles and responsibilities will include:
• Taking calls from clients in regard to support issues
• Running daily back-ups when required
• Working with senior engineers to ensure that support tickets are completed
• Supporting all Microsoft systems within the company product line
• Ensuring that all SLAs are met in accordance with client support contracts
• Managing the support ticket queue.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Our client is a supplier of managed IT support services, including IT security & support, business communications services (to include VoIP/UC phones & mobile solutions), cloud services and backup & disaster recovery.
Positions Available : 1
Working Week : 40 hours per week
Salary : £ 175.00 (Weekly)
Application Deadline Date : 24/09/2021
Possible Start Date : 04/10/2021
Personal Qualities : The company require a bright, honest, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.
Skills Required : • You will be highly organised, have excellent communication skills (both written & spoken) and a brilliant telephone manner.
• You will be willing to work hard, eager to learn and have a desire to succeed.
• You will be flexible, adaptable, reliable, possess the ability to multitask and have good interpersonal skills.
• You will have a clear and obvious interest in IT and technology in general.
Future Prospects : For the right person to move into a senior role and continue to develop in line with company continuous professional development pathways.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Location - Portsmouth, PO2
Wage = £175 per week
Hours = Monday to Friday, 8.30am - 5.30pm
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