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Job Title : Apprentice IT Support Engineer
Location : Surbiton, KT6 7NL
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00759
Brief Description : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an Apprentice IT Support Engineer. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.


Qualifications Required : To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
Vacancy Detail : We are looking to recruit an Apprentice IT Support Engineer who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Apprentice IT Support Engineer your main roles and responsibilities will include:
• Dealing with inbound support calls logged by channel partners via email, web form and telephone.
• Managing own queue and working toward resolution of customer issues.
• Providing first line support.
• Answering customer support calls.
• Raising support tickets.
• Liaising with senior support engineers for more complex support calls.
• Following support tickets to ensure they are completed within the SLA agreed customer timelines.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

About the Company
You will be working within the leading cybersecurity value-added distributor for the UK, going beyond traditional distribution to provide exceptional products and services that drive accelerated growth for vendor and reseller partners. With an established track record across 30 years of introducing disruptive and next-gen technologies and building successful channels, they go beyond the traditional distribution to empower their partners, delivering accelerated growth in one of the most exciting markets. Their decades of experience and consistent growth ensures that they have the expertise to provide the best technology to VARs, MSPs, SIs, CSPs and beyond. Their services, delivered through in-house specialists, compliment and support partners in their go-to market strategy; encompassing technical, marketing, finance and operations, with their expertise in the entire lifecycle and agility meeting the dynamic needs of the market, differentiating from legacy distribution models. Their portfolio is focused on ‘best of breed’ technologies, delivering the most advanced solutions in cybersecurity that address the needs of every type of organisation from SMB to multinational enterprises, whilst supplying complimentary solutions to provide an integrating offering that moves beyond single products to deliver real and transformative business benefits.
Positions Available : 2
Working Week : Monday to Friday, 8.30am - 5.30pm
Salary : £ 200.00 (Weekly)
Application Deadline Date : 22/10/2021
Possible Start Date : 01/11/2021
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • You will be highly organized with excellent communication skills (both written and spoken)
• You will be willing to work hard and eager to learn
• You will be an adaptable team player with the ability to multitask
• You will be able to deliver excellent customer service
• You will have superb IT skills, a base knowledge of hardware, networking and software, and knowledge of Windows operating systems.
Future Prospects : Upon successful completion of the apprenticeship programme, there may be the opportunity for a full-time, permanent position for the right person.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Location: Surbiton, KT6
Working Hours: Monday to Friday, 8.30am – 5.30pm
Wage: £200 per week

Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.
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