1st Line Support Apprentice
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Location: Leicester, LE5 1TL
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Type: Apprenticeship
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Salary: £172.00 per week
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00781
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Application Deadline Date: 26/11/2021
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Start Date: 29/11/2021
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Positions Available: 1
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Working Week: Monday - Friday 9am - 5pm
Brief Description
Do you have a passion for technology? Want to earn while you learn?
If so, this could be the perfect apprenticeship for you!
Qualifications Required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
Passionate about IT
Strong attention to detail
Dedicated / works with initiative
Keen to learn
Skills Required
? You will be highly organised with excellent communication skills
? You will be willing to work hard and eager to learn
? You will be adaptable with the ability to multitask
? You will have superb IT skills and a base knowledge of hardware & software
Training to be Provided
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Future Prospects
A permanent position is available on completion of the apprenticeship
Vacancy Detail
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
About the Company
Our client, based in Leicester, has over 15 years? experience designing, installing and supporting business IT systems. They are a mature, established and trusted technology partner.
They have comprehensive experience in IT, Cloud, Communications and Security and are the perfect partner for technology needs. They provide a complete Managed Solution from initial consultation and advice to design, implementation and support.
Job Role
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an apprentice your main roles and responsibilities will include:
? Using company ticket management system to log customer issues and keep track of work.
? Taking calls from customers and responding to customers regarding ICT issues and requests.
? Using company supplied tools and procedures to troubleshoot issues.
? Ensuring hardware and software specs are in line with requirements when setting up new hardware.
? Installing and configuring Anti-Virus Software.
? Ensuring password resets are in line with company processes.
? Following company processes for setting up new user accounts.
? Following defined company processes and policies to resolve issues.
? Using industry recognised tools and processes for testing hardware, software and cabling.
Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.