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Job Title : IT Apprentice
Location : Worcester, WR2 6AJ
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00787
Brief Description : Do you have a strong interest in technology? Do you want to learn and thrive within a large, supportive environment? Are you ready to take your hobby to the next level?


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company
Our client is a university that strives to be outstanding, for both students and as a member of staff. They have a national reputation as a very friendly community, where both staff and students feel genuinely valued and empowered to make a meaningful contribution. They are one of the fastest growing universities in the UK. They now have a community of over 12,000 students and 1,000 staff members.
They are committed to offering their staff the creative combination of challenge, opportunity and support which is needed to grow personally and professionally. Having the best people work at the University is central to the University’s ongoing and future success.
The Information and Communication Technology (ICT) team comprises the Corporate Information Systems, IT Service Delivery, IT Service Management, Network, and Systems teams.
This position sits in the IT Operations team, which has operational responsibility for IT support, Print and Digitisation and AV services on all University sites, focusing on service quality and the relationship with customers. The successful applicant will work closely with the IT Support team to deliver professional IT services to the students, staff, delegates and visitors of the University.

Job Role
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an apprentice your main roles and responsibilities will include:
1. Responding to requests for technical assistance from stakeholders using the IT Service Desk tool:
• Proactively managing own call queue.
• Keeping stakeholders informed regarding the status of their request.
• Escalating requests to the CCS Team Leader as required.
2. Administering users and services using the following user admin tools:
• Active Directory
• Azure AD
• Office 365 Services
• Teams
• Intune
• Exchange
3. Configure devices remotely using Microsoft and Apple software management solutions.
4. Perform network troubleshooting.
5. Configure and deliver equipment for users.
6. To work closely with the Client Computing Team Leader Service and other team members to ensure the University’s hardware and software functions appropriately.
7. Performing maintenance on teaching spaces in response to escalated incidents from the Service Desk, referring to external suppliers if required.
8. To work closely with other teams within IT to ensure that students and staff experience professional service delivery.
9. Any other appropriate duties as specified by the Operations Manager.
10. To carry out the duties of this post in a manner which promotes equality of opportunity and shows due respect for all employees and users of the University’s services, in accordance with the University’s Equal Opportunities Policy and Harassment Guidelines.
11. To carry out all duties having due regard for the health and safety of yourself and others, in accordance with the University’s Health and Safety Policy.

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Positions Available : 1
Working Week : 7 day rota, between 08:00 and 19:00
Salary : £ 18,000.00 (Annually)
Application Deadline Date : 11/02/2022
Possible Start Date : 14/02/2022
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : 1. Ability to demonstrate an aptitude and enthusiasm for the skills taught in the apprenticeship, evidencing a strong interest in IT and IT support.
2. Ability to work in a customer-facing role, delivering a high-quality customer experience.
3. Good communication skills.
4. Ability to use Microsoft Office applications, including Word, Excel, Access and Outlook effectively.
5. Willingness to work flexibly across a 7 day rota, between 08:00 and 19:00, covering all University sites.
Future Prospects : A permanent position is available on completion of the apprenticeship
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
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