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Job Title : Tech Support Apprentice
Location : Derby, DE1 3TP
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00810
Brief Description : Do you have a passion for technology and great customer service skills?


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Tech Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client, founded in 2004 is based in Derby. They provide bespoke IT and telecoms solutions to a wide range of organisations, including schools and businesses. Their aim is to ensure organisations truly benefit from investment in their IT infrastructure by ensuring systems work efficiently and users are trained to use them effectively.

Job Role

We are looking to recruit a Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. It is a very varied role offering great learning opportunities.
Your main roles and responsibilities will include:
• Providing technical support to schools & business
• Networking issues
• Hardware repairs
• Server work
• Installations
• Support Windows software
• Mobile device management

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
Positions Available : 1
Working Week : 8.30am - 5.30pm
Salary : £ 10,000.00 (Annually)
Application Deadline Date : 11/02/2022
Possible Start Date : 14/02/2022
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • Some knowledge of IT
• Home networking knowledge, perhaps while studying ICT at college
• Must be a driver
Future Prospects : A permanent position is available on completion of the apprenticeship
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : A driving licence is required
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