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Job Title : 1st Line Tech Support Apprentice
Location : Birmingham, B71 4JZ
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00829
Brief Description : Do you have a keen interest in IT and great communication skills? Do you have a full driving licence?


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a 1st Line Tech Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client are a family run business that have been operating in the West Midlands for over 10 years. They offer their customers the best options for leasing or renting equipment for all their IT needs, from providing the equipment to IT support, they do it all!

Job Role

We are looking to recruit a 1st Line Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Apprentice your main roles and responsibilities will include:
• Daily monitoring of the Autotask support call logging system
• Logging of all support calls in the Autotask system
• Providing 1st line technical support, responding to support queries to all customers
• Maintain a high degree of customer service when responding to support issues
• Take ownership of support issues and seek closure ensuring all relevant support procedures are followed
• Escalation of more complex calls to the relevant support team member
• Installation configuration and deployment of new and existing hardware in line with defined procedures
• Installation configuration and deployment of new and existing software in line with defined procedures
Positions Available : 1
Working Week : Monday - Friday
Salary : £ 12,500.00 (Annually)
Application Deadline Date : 11/02/2022
Possible Start Date : 14/02/2022
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • You will be highly organized with excellent communication skills
• You will be willing to work hard and eager to learn
• You will be adaptable with the ability to multitask
• You will have superb IT skills and a base knowledge of hardware & software
• A driving licence is required
Future Prospects : A permanent position is available on completion of the apprenticeship
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : A driving licence is required for this role as it will include some mobile working
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