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Job Title : IT Apprentice
Location : Romsey, SO51 8ZB
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00832
Brief Description : We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.


Qualifications Required : Maths and English C or above not essential
Vacancy Detail : 1) Supporting all school internal IT infrastructure
2) Installing new IT equipment
3) Maintaining existing IT equipment
4) Installing new software
5) Running daily back-ups
Positions Available : 1
Working Week : Monday to Friday
Salary : £ 175.00 (Weekly)
Application Deadline Date : 27/12/2021
Possible Start Date : 03/01/2022
Personal Qualities : 1) Good communication skills
2) Interest
3) Good timekeeping
4) Reliable
5) Honest
Skills Required : • Providing technical support to customers over the phone and via email
• Establishing, diagnosing and escalating technical issues
• Keeping the ticketing system up to date
• Keeping clients informed of their ticket progress
• Assisting with projects where necessary
• Helping other members of staff and any sub-contractors (where applicable) to resolve IT related problems
• Applying appropriate policies/procedures at all times
• Completing all aspects of the apprenticeship programme.
Future Prospects : Full time position for the right person after completion of the apprenticeship
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Commute / Public transport if needed
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