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Job Title : Apprentice Service Desk Engineer
Location : London, WC2N 6AB
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00838
Brief Description : we are seeking an ambitious IT service desk engineer w that is looking to broaden their skills and further their career in unified communications, networking, cloud services and collaboration.

 

Qualifications Required : We require a proactive and focused apprentice Desk Engineer to join a highly successful and fast-growing company. The Service Desk team are responsible for the ongoing support of customer solutions and internal infrastructure. It is a dynamic and wide-ranging role that will involve working closely with our customers.
Vacancy Detail : We require a proactive and focused Service Desk Engineer to join a highly successful and fast-growing company. The Service Desk team are responsible for the ongoing support of customer solutions and internal infrastructure. It is a dynamic and wide-ranging role that will involve working closely with our customers.
Positions Available : 3
Working Week : Mon - Fri 09:00 till 17:30
Salary : £ 12,000.00 (Annually)
Application Deadline Date : 12/01/2022
Possible Start Date : 13/01/2022
Personal Qualities : Excellent written and spoken communication skills
Natural interest In technology
Ability to shown empathy
Ability to prioritise
Ability to work to deadlines
Career driven
Skills Required : The role involves working as part of a small office based team supporting Primary and Secondary Schools with the Library Management System that we have developed.

1) Log support calls
2) Provide advice and solutions to customers over the phone
3) Troubleshoot, resolve and respond to support tickets
Future Prospects : full time position upon completion for the right candidate
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Commute, Tube location
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