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Job Title : First Line Support Apprentice
Location : Telford, TF8 7LS
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00840
Brief Description : Do you have a passion for technology? Do you love delivering great customer service?


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a First Line Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client, based in Telford, is an Information Technology business. They provide IT support to a wide customer base from small charitable organisations to large international SMEs, operating throughout the UK. They deliver cost effective support services with bespoke support packages.

Job Role

We are looking to recruit a First Line Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an apprentice your main roles and responsibilities will include:
• Shadowing tech support
1) Providing 1st line technical support to customers
2) Infrastructure set up and maintenance
3) Server management
4) Password creation and management
5) Remoting to employers’ systems
6) Managing Email problems
7) Setting up office 365
8) Migrating data and emails
9) Explaining things to non-technical customers
10) Backups
11) Setting up hardware/ fixing hardware, including:
• Desktop support for windows applications
• Desktop support for customer applications
• Setting up servers and maintaining
• Set up of desktop computers and maintaining
• Installing network cabling
• Setting up VOIP phones and extensions
• Setting up and maintaining various printers
• Supporting MS 365 and exchange for the customer
• Installing and administering WI-FI
Positions Available : 1
Working Week : 8.30am - 5.30pm
Salary : £ 12,500.00 to £ 15,000.00 (Annually)
Application Deadline Date : 07/01/2022
Possible Start Date : 10/01/2022
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • Good communication skills
• A keen interest in IT
Future Prospects : A permanent position is available on completion of the apprenticeship.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Other Information : Due to the location of the employer, please consider your travel arrangements before applying.
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