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Job Title : IT Apprentice
Location : Wigston, Leicestershire, LE18 2FB
Position Type : Apprenticeship
Apprenticeship : L3 Information Communication Technician (Support Technician)
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-00846
Brief Description : Are you passionate about technology? Do you have strong customer service skills?


Qualifications Required : To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Vacancy Detail : Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client is a family-run IT support company, established in 1998 and based in Leicestershire. They offer professional IT support services to a range of clients across the Midlands and throughout the UK.

Job Role

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an apprentice your main roles and responsibilities will include:
1st line support for:
• Desktop Hardware
• Network Printers
• Microsoft Software
• Windows Operating Systems
• Telecoms
Logging calls
• Evolving into advanced calls & project work/ installs
Positions Available : 1
Working Week : Shifts - 8:30am-4:30pm, 9am-5pm, 9.30am-5.30pm
Salary : £ 187.50 (Weekly)
Application Deadline Date : 11/02/2022
Possible Start Date : 14/02/2022
Personal Qualities : The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required : • Be passionate about IT
• Have a strong attention to detail
• Be dedicated
• Be able to work using own initiative
Future Prospects : A permanent position is available on completion of the apprenticeship.
Training to be Provided : CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
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