IT Apprentice

  • Location: Leicester, LE9 7RN
  • Type: Apprenticeship
  • Salary: Between £16,000.00 and £18,000.00 per year
  • Sector: Information and Communication Technology (ICT)
  • Ref: VAC-00971
  • Application Deadline Date: 01/12/2022
  • Start Date: 08/12/2022
  • Positions Available: 1
  • Working Week: Monday – Friday, 8.30am - 5.30pm

Brief Description

Do you have a passion for technology and enjoy supporting others with IT? Do you love delivering great customer service?

Qualifications Required

To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.

Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).

Personal Qualities

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Skills Required

Flexible approach to work pattern
• Able to work independently, and as part of a wider team
• You will be highly organised, have excellent communication skills and a brilliant telephone manner.
• You will have an eagerness to learn and develop your technical skills.
• You will be enthusiastic, polite, smart and personable.
• Able to respond to speedy changes in technology and learn and apply new solutions.
• Good literacy and numeracy.
• Able to keep accurate records and work within agreed frameworks.

Training to be Provided

CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Future Prospects

There is full time position available upon successful completion of the apprenticeship programme.

Vacancy Detail

An AMAZING opportunity has become available for an enthusiastic IT support engineer apprentice to join a dynamic and vibrant team based in Peckleton Leicestershire.
Due to growth and progression, as a well-established Managed Service Provider (MSP) we are now seeking an additional IT Support Engineer to join our business.
The company
With offices in Chessington, Surrey and Leicester, we are a well-established and growing provider of managed IT support services.
Our clients range from SMEs operating across several industries to public sector organisations and educational establishments. We have significant experience of developing and delivering tailored IT solutions to meet varying business requirements.
Though we operate in a highly competitive industry, we have very high retention levels both of our employees and our clients. This is due to our dedication to quality of service and our commitment to technical and personal development of our employees.
The successful IT Support Engineer apprentice will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter. They must have excellent oral and written communication skills. This job involves contacting clients’ personnel including company executives, by email and by phone. They should be a polite, presentable individual, with a dynamic, go-getting attitude towards work.
They should have ability to work well individually or as a team. They should be a punctual individual.

Once trained, the successful candidate will:
• Work on incoming support tickets and prioritise tickets accordingly via telephone or remote support.
• Develop and maintain good working relationships with clients.
• Provide an exceptional level of customer service.
• Resolution of support issues and requests
• Routine systems administration tasks.
• Project work for existing customers.
• Attending client sites when required.

CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Other Information

Because of the location candidates need to be able to drive or have a motorbike

This apprenticeship has expired