IT Support Analyst Apprenticeship
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Location: Basingstoke, RG21 7PP
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Type: Apprenticeship
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Salary: Between £15,000.00 and £18,000.00 per year
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00972
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Application Deadline Date: 04/11/2022
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Start Date: 11/11/2022
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Positions Available: 1
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Working Week: 9:00AM – 17:30pm (60 minute lunch break)
Brief Description
Do you have excellent attention to detail? Ready to take your hobby to the next level?
Qualifications Required
To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Skills Required
• Excellent attention to detail and multi-tasking skills
• Excellent client-facing and internal communication skills (both written and verbal)
• Analytical, problem solving and organisational skills
• The ability to produce clear, thorough and comprehensive documentation for training or support purposes
• Knowledge of the latest Windows Operating Systems
• Knowledge of latest Microsoft Office products
Training to be Provided
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Future Prospects
There is a full time position available upon successful completion of the apprenticeship programme.
Vacancy Detail
Strive to deliver 100% uptime for our hosted and internal IT services.
• Provide, first and second line support for company employees across the group
• Provide Desk side support where required to support end users
• Overall responsibility for the progression of IT tickets allocated to the individual
• Assist with implementation of systems to develop and improve business processes using IT
• Assist with regular communication with staff to advise them of IT business changes and other key IT information
• Assist with the management of all IT assets including security of those systems
• Ensure regular patching of all systems, both within Azure and locally are completed.
• Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience.
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
• Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats
• Undertake training and attend events where appropriate to further technical knowledge to assist in supporting our users.
• Assist with the IT Business Continuity and Disaster Recovery plans alongside the IT Manager
• Produce reporting required for management
• Assist with WEEE disposal of IT assets and WEEE declaration submissions where required
• Maintain the IT risk register alongside the IT manager and associated remediation plans
• Assist with Management of support renewals
• Assist in the management and support of firewall and network infrastructures
• Delivering consistently against deadlines.
• Assist with Office 365 management and support
• Assist with Automation solutions for desktop and server environments
• Assist with Microsoft Azure server provisioning and support for internal and external customers
• Assist with Active Directory administration and support Knowledge