Information Communication Technician Apprentice
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Location: Loughton, IG10 4LF
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Type: Apprenticeship
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Salary: £12,000.00 per year
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-00984
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Application Deadline Date: 15/09/2022
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Start Date: 22/09/2022
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Positions Available: 1
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Working Week: 9am-5.15pm Mon-Fri
Brief Description
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Qualifications Required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Personal Qualities
Bubbly, personable preferably to fit in with the team
Skills Required
Ability to demonstrate a high level of trust and integrity and deal sensitively and appropriately with confidential, personal information.
Training to be Provided
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Future Prospects
Ongoing Training and Support
Vacancy Detail
- Provide technical support to customers both internal and external through a range of communication channels.
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools.
- Interpret technical specifications relevant to the ICT task.
- Apply the appropriate security policies to ICT tasks in line with organisational requirements.
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues.
- Apply appropriate testing methodologies to hardware or software or cabling assets.
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues.
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.